Frequently Asked Questions

ZodiacTeller is a modern astrology platform that combines ancient astrological wisdom with cutting-edge AI technology to provide personalized cosmic insights. We offer birth chart analysis, compatibility readings, transit predictions, and AI-assisted astrological guidance tailored to your unique cosmic blueprint.

To create an account, click on the "Sign Up" button in the top right corner of our website. You can register using your email address or sign up with your Google or Apple account. After verification, you'll be able to access your personalized dashboard and explore our services.

ZodiacTeller offers both free and premium features. With a free account, you can access basic birth chart information and limited readings. Our premium subscription plans unlock comprehensive chart analyses, detailed compatibility reports, advanced transit forecasts, AI-powered cosmic guidance, and more personalized features.

For the most accurate astrological readings, we recommend providing your full birth details: date of birth, exact time of birth (as precise as possible), and the city/location of birth. The birth time is particularly important as it determines your Ascendant/Rising sign and house placements, which are crucial components of your astrological profile.

A birth chart (also called a natal chart) is a celestial snapshot of the sky at the exact moment and location of your birth. It shows the positions of the sun, moon, planets, and other astronomical points relative to the earth. This unique cosmic blueprint reveals your personality traits, strengths, challenges, and life patterns according to astrological tradition.

A birth chart consists of several key elements: the zodiac signs (Aries through Pisces), planets (Sun, Moon, Mercury, Venus, Mars, Jupiter, Saturn, Uranus, Neptune, Pluto), houses (1st through 12th), and aspects (the geometric angles between planets). Each element contributes different insights to your overall astrological profile.

Your sun sign (determined by the sun's position at your birth) represents your core identity and ego. Your moon sign (the moon's position) reflects your emotional nature and instinctive reactions. Your rising sign or ascendant (the zodiac sign rising on the eastern horizon at your birth time) indicates your outward demeanor and how others perceive you.

ZodiacTeller primarily uses Tropical Western astrology and Vedic (Jyotish) astrological systems. Our platform allows you to toggle between these systems to explore different perspectives on your cosmic blueprint. We also incorporate various house systems (including Placidus, Whole Sign, and Koch) and offer both modern and traditional planet rulerships.

Our AI astrology assistant combines advanced natural language processing with traditional astrological knowledge. It analyzes your birth chart data alongside current planetary transits to provide personalized guidance. You can ask specific questions about your chart, career, relationships, or life direction, and the AI will generate insights based on your unique astrological profile.

Our compatibility readings analyze multiple layers of synastry (how two charts interact) and composite charts (the chart of the relationship itself). While these provide valuable insights into relationship dynamics, strengths, and challenges, remember that astrology offers guidance rather than absolute predictions. Free will and personal growth always play important roles in any relationship.

Rather than making specific predictions, ZodiacTeller identifies cosmic patterns and potential opportunities or challenges you may encounter. Astrology works best as a tool for self-awareness and timing, helping you understand personal cycles and make informed choices. We emphasize that you always have free will to shape your path, regardless of astrological influences.

Personal transits operate on different time scales. Moon transits change daily, while outer planet influences (like Saturn or Pluto) can last months or years. We recommend checking daily for short-term guidance, weekly for medium-range planning, and monthly for broader life themes. Premium members receive customized notifications for significant transits affecting their chart.

To upgrade, visit the Pricing page from your dashboard or main menu. Select the plan that best suits your needs, complete the payment process with your preferred payment method, and you'll immediately gain access to premium features. All plans come with a 7-day money-back guarantee if you're not completely satisfied.

Yes, you can cancel your subscription at any time. Go to Account Settings > Subscription and click on 'Cancel Subscription.' Your premium access will continue until the end of your current billing period. There are no cancellation fees, and you can continue using your free account after your premium subscription ends.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Google Pay, and Apple Pay. For annual subscriptions, we also offer bank transfer options. All payments are processed securely through industry-standard payment gateways with advanced encryption.

We offer a 7-day money-back guarantee on all new subscriptions. If you're not satisfied with our premium services within the first week, contact our support team for a full refund. After the initial 7 days, we handle refund requests on a case-by-case basis according to our refund policy.

We take data protection seriously. Your birth data and personal information are encrypted using industry-standard protocols both in transit and at rest. We implement strict access controls, regular security audits, and follow best practices for data protection. Your birth data is only used to generate your astrological readings and is never sold to third parties.

By default, all your astrological data and readings are private and visible only to you. If you wish to share specific readings or your birth chart, we offer secure sharing options that allow you to control exactly what information is shared and with whom. You can generate shareable links that expire after a time period you specify.

We collect the information you provide (such as birth details, account information, and preferences), usage data to improve our services, and standard analytics data. For complete details on our data collection, storage, and usage practices, please review our comprehensive Privacy Policy.

ZodiacTeller is accessible on all modern devices including desktops, laptops, tablets, and smartphones. We support the latest versions of Chrome, Firefox, Safari, and Edge browsers. Our mobile apps are available for both iOS and Android devices, offering enhanced features and offline access to your readings.

If you encounter any technical issues, please contact our support team through the Help Center in your dashboard, email support@zodiacteller.com.com, or use the chat support button in the lower right corner of the screen. Please include details about the issue, your device, browser, and steps to reproduce the problem to help us resolve it quickly.

Yes, our mobile apps offer limited offline functionality. Premium users can download their birth charts, recent readings, and certain reports for offline viewing. However, interactive features, real-time transit calculations, and AI-powered guidance require an internet connection to function properly.